Contents restoration is the process by which we clean, repair, and restore your personal belongings due to fire, flood, storm or other incident causing damage to your home and personal effects.
From invaluable family photographs and keepsakes to electronics and furniture, First General specializes in all areas of restoration, with standard items including:
- Textiles and Fabrics (clothing, shoes, curtains and drapery, bedding, stuffed animals, etc.)
- Carpeting and Rugs
- Household Appliances
- Hard Contents (dishes, toys, china, decor, etc.)
- Artwork and Prints
- Documents and Paperwork
- And more!
At First General Services, we pride ourselves on providing our customers with much-needed peace of mind while caring for their most valuable possessions. Our team of experts seeks to deliver quality service quickly and efficiently, so you can return to normal as soon as possible.
What is the Process?
From start to finish, our detail-oriented crew of contents restoration and inventory specialists will handle your belongings with the utmost care and respect. In this multi-step process, our experts will attempt to restore your items to their original condition, or better.
Inventory and Evaluation
After safely securing your property, we will assess and evaluate your home’s contents to determine salvageable items. Our inventory process includes detailed documentation of all restorable belongings while providing an estimated timeline for restoration.
Protecting and Packing
Salvageable items are professionally handled and packed to prevent further damage. Items will then be loaded and transferred to our restoration facility
Cleaning and Restoration
Upon arrival, your items will be re-inventoried and assessed for damage. From here, our contents restoration team will provide whatever cleaning and restorative services are necessary to rehabilitate your belongings. Our comprehensive services include sanitizing, odour removal, drying, refinishing, reupholstering and more.
Customer Communication and Updates
Throughout the process, you can count on us to provide regular updates in terms of progress, timelines and other information regarding the restoration journey.
Packing and Delivery
Once restoration has been completed to our satisfaction, your items will be repacked and professionally loaded, moved and returned to you. We will reinstate items to their original location in your home and remove any packing materials used during transport.
Contents Restoration FAQ
When are Contents Restoration Services Necessary?
Contents restoration services may be necessary to restore valuable items damaged by smoke, fire, flood, mould, break-in or other unforeseeable disaster.
How Long Will It Take to Restore My Items?
The contents restoration timeline depends on several factors, including the type of item, the level of damage, and the specific technique used to restore it. It can be a few days or several weeks, depending on the situation. Our team will provide an estimated turnaround time during the Inventory and Evaluation process.
How Will My Items Be Treated and Restored?
Our contents restoration professionals employ a variety of techniques. These include wet and dry cleaning, ultrasonic cleaning, deodorization and sanitization methods, and reupholstering. In addition, we train our technicians to handle different restoration processes on an individual basis while promoting safety and care.
Does Insurance Cover Content Restoration Services?
Contents restoration services are typically covered under the fire, flood, mould or disaster portion of your insurance policy. Be sure to review your insurance policy and/or contact your provider if you have questions regarding claims and coverage for content restoration.
How Do I Choose the Right Content Restoration Services Provider?
Start vetting content restoration providers by checking customer feedback and online reviews. You’ll also want to look for a company with accreditations and certifications, a proven track record and excellent customer service.